Sam Hartman (hartmans) wrote,
Sam Hartman
hartmans

  • Mood:

A Letter to United Airlines

[If this comes across as negative towards people who do need a wheelchair, that's not my intent at all. My point is that there are a lot of fairly negative things about not being treated as ably as you are.]
Hi. I'm totally blind. When I first started using the United website several years ago, the special assistance tab on the website had an option for visually impaired passengers who need assistance but not a wheelchair. I appreciated that: it's very frustrating to be forced to sit in a wheelchair and treated as less capable than you are. The sort of humiliating treatment that you get is typified by an experience in Paris on a non-United flight. The purser noticed that I was standing once the wheelchair arrived, came over and said that I seemed to be walking well for someone who required a wheelchair. On my last two reservations, this option has disappeared. I may select a wheelchair or no assistance at all. I'd like to understand why this has changed, and express strong disappointment at the decision.
Subscribe
  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 3 comments