For me personally the situations where maintainers walked away from the process were hard. People I respect and admire were telling me that they were unwilling to participate in our dispute resolution process. In one case the maintainer explicitly did not respect a process I had been heavily involved in. As someone who values understanding and build a team, I feel disappointed and hurt thinking about this.
Unfortunately, I don't feel much better when I consider several of the other issues brought before the TC. In a number of cases, the process has concluded, but it feels like a pyrrhic victory. We have an answer, but often we never reached an understanding of one of the key stakeholder's positions. People are sufficiently disappointed or frustrated that they reduce their involvement. That is, the answer is not one they can live with. Sometimes, I'm not even sure that answering the question was worth the cost.
My initial suspicion as I begin to consider issues that have come before the TC in the last few years is that as a necessary consequence of how the TC operates, we will drive a significant chunk of those who come to us away from our community. I will not be part of that. If I end up eventually agreeing with this suspicion, I will either work to improve the TC process or find a different way to contribute to the project that is more aligned with my goals.
Our Community is More Important than Technical CorrectnessI firmly believe that Debian's strength is its community. Distributions, upstreams, free-software advocates, corporate interests, and everything in between work together. Because we are working on a concrete product,we actually have to understand how our needs conflict and compliment each other. Also, like any organization, our ability to get things done is dependent on our contributors and the time we all put in.
I cannot think of anything more harmful we can do than drive away a constructive contributor. Technical quality is important: many of us will eventually go away if quality drops too much. However, Debian itself can be improved incrementally. Yes, new people do join Debian. However, it takes a lot of new people to make up for a situation where everyone involved is frustrated, and some leave and tell their friends to stay away from Debian.
When a Disagreement Reaches the TCWhen a disagreement reaches the TC, we know a few things. First, people have not have not been able to resolve it on their own. Second, the disagreement is important enough to at least one of the parties to ask for outside help.
If the TC were to simply announce a decision, it is very likely that at least one party would feel frustrated and disappointed. If the decision is important to someone it almost always means that they care about the outcome. If previous efforts have not reached agreement then there is an outcome that is undesired. While it's possible under the constitution that two parties could bring an issue to the TC mutually where the dynamics could be different, this does not happen in practice.
When we "lose"When a decision making process decides to select one of my undesired outcomes, I have strong negative feelings. First, there is the technical result itself. Because of an adverse decision it is generally harder for me to do my technical work, or some ethical position or group I care about is disadvantaged. However, the strongest feelings are related to needs about my place in the community, not a direct response to the technical decision. I worry about whether issues I care about will be valued in the future; I would likely feel weary or scared thinking of contributing in an environment where issues that matter to me aren't going to be considered. I tend to feel frustrated if my position was not adequately considered this time around.
Often, the strongest feelings do not stem from how I am impacted by the decision itself. Thus, if my more general needs are addressed, I will feel a lot better about not having my preferred outcome selected. Confidence that my position was understood is the single biggest factor in being able to accept the result. If the community took the time to understand me, then I have confidence that I am valued. I can advocate for change and be part of the ongoing discussion. If I understand the other positions then I can understand that the position was not arbitrary. Understanding the other positions is also a prerequisite to seeing how things I value were considered, especially when the tradeoff did not ultimately favor these values.
My conversations with others about their experience with conflict suggest my feelings and needs are common.
However, the TC focuses almost exclusively on the technical matter before it. I don't think the TC has done a good job of actually understanding maintainers or the people bringing issues to us. Especially when we're fairly sure we understand what the ultimate decision will be, we focus on getting to that decision. Of course part of actually understanding someone is considering what they have to say. Even when you have high confidence in an outcome, if you want someone to feel understood, you do have to listen at a point where you can consider what they bring forward.
Frustration of Being Questioned
On the other side, it's frustrating to have your decisions questioned. Reviewing a decision takes time. Even if the TC agrees with a maintainer, asking that maintainer to sit through a long process can create frustrations as deep as any I discussed in the previous section.
So the process is doubly bad for maintainers. Someone can bring up an issue which requires precious time. Then if the TC decides against the maintainer, we have all the problems I discussed previously.
I acknowledge this. A good process must respect the maintainer's time. However, it must respect the community members who disagree with maintainers. Everyone who brings an issue to the TC is a developer. They have contributed significantly to our community and are part of our team. Yes, we need to protect the process against abuse. But in a very real sense if we aren't willing to consider an issue and we aren't willing to engage with someone, understand why they think the issue should be considered, and work until they understand why we made our decision, we are saying we do not respect them enough to take that time. We should expect that to drive people away.
I wonder if the solution here involves a two phase process. During the first phase we work with someone bringing an issue to us until we understand it. We either engage the maintainer at that point, spend the time to help the person bringing an issue to us understand why we are not engaging the maintainer, or have decided the issue is abusive of the processs/misdirected. For this to work maintainers would have to trust us enough to actually be willing to sit back and not spend a lot of their time.
Sam, It's Just Personalities
One criticism I've heard as I discuss this is that a lot of the negative feelings surround interpersonal conflict and are personality conflicts. Yes, personalities matter. Yes, we’re still healing from the Systemd discussion.
However, as a community, I think we need to figure out how we respect the inevitable personality conflicts. I can think of one or two developers I'm still upset with years after an issue. It happens. Perhaps if I were a maintainer when one of these developers raised a concern with my packages, I could ask that someone else be a primary advocate for an issue. Similarly, if a developer wanted to address an issue with me as a maintainer but would prefer not to deal with me, perhaps we could figure out some way that we could see if someone else shared the concern.
Dropping a Package is Sometimes an Answer
My concerns were sparked by instances where a maintainer dropped a package rather than interact with the TC. Sometimes that can be a healthy step in a transition. At Debconf this year, Enrico Zini gave a talk on consent culture in Debian. One of the key points of his talk is that we can find over time that what we're being asked to do in Debian is no longer consistent with our boundaries. If it isn’t helping us move forward—if it isn’t fun—then it is likely time to stop.
In that sense, approaching disagreement can be a great time to take stock and ask whether we still enjoy maintaining a package. If we don’t, then stepping aside and letting others take it on can be a great way that we and they can be happier. I don’t really think that’s what happened in these instances though. Based on comments made to me, this sounded more like a lack of faith in being treated well or in our ability as a committee.
Even so, Enrico’s talk applies in a number of ways here. He suggests that the approach we should take when someone is done and steps away is to thank then. I couldn’t agree more. From the depth of my heart I offer thanks: “Thank you for taking care of yourself and stepping away when it is no longer fun. Thank you for all the effort you have put into these packages. I hope to work with you on great things in the future.”